VoIP

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voipMaking the change-over to Voice over IP is an investment that is worth every penny. Features and benefits are endless. For small to medium sized businesses you can look like a fortune 500 hundred company for the same amount of money you are paying for your phones Lines that only giving you a dialtone and no additional features. Upfront cost can be minimal and the benefits are plentiful. Many of our customers have switched to voip for reduced monthly operating costs, easy administration, and multiple ways to keep you and your employees connected. Listed below are some of the benefits and features you can enjoy.

Mobility

Voip offers you more ways to stay in touch with sleek, professional IP phones, a softphone for calling over your computer, and a mobile app for making and taking business calls from your iPhone or Android. And your voicemails are delivered right to your email. You’ll never miss a call again.

Employees Anywhere

Whether you have one, multiple locations or remote employees, a voip phone service seamlessly ties everyone together under one phone system. Your teammates are only an extension away.

Fortune 500 Features

Project a professional image with features that power the phone systems of America’s largest companies: auto attendant, corporate directory, music-on-hold, conference bridge and voicemail-to-email to name a few.

Affordable

Low monthly fees, advanced features, and unlimited calling to the US and Canada

Business Features

  • Unlimited local and long distance calling on select plans
  • Auto Attendant with dial-by-name, extension and company directory
  • Extension dialing
  • Message/Music on Hold
  • Ring groups
  • Simple online administration
  • Keep existing business and toll-free and fax numbers

User Features

  • Direct phone numbers
  • Personalized voicemail
  • Voicemail-to-email
  • Conference bridge
  • 3-way calling
  • Advanced call forwarding
  • Call transfers, call park, intercom
  • Caller ID, call waiting, do not disturb
  • Social media integration
  • Presence management
  • Video chat with coworkers
  • Softphone
  • Android and iPhone app
  • Online dashboard
  • Integration with Salesforce, Outlook, ACT!, SugarCRM, NetSuite and more

Optional Features

  • Call Queues
  • Toll-free numbers, virtual numbers
  • Virtual Office Pro bundle with Internet fax, call recording and web conferencing
  • Virtual Contact Center

TDM-full-voipAny VoIP installation has inherent risks and strict requirements for maximum efficiency. Does your network have enough bandwidth to handle the flow of data and voice? Is your network properly setup to maintain call quality and continuous service? Is there sufficient back-up power in place so that you never miss a single call? We will you guide you through the complexities of VoIP and help you make an informed and educated decision. We deliver services that will support your decision-making process, manage a successful installation, set up a performance and cost tracking process, and train internal resources to maintain the systems.

Because VoIP systems require that multiple vendors and systems work collaboratively and cooperatively, a detailed project plan and clear communication is absolutely essential for success. We will work closely with all of the vendors involved to ensure a smooth installation along with careful monitoring and control of ongoing costs. With us, you can rest assured that your VoIP implementation will be on time, on budget, and problem-free.

VOIP CONSULTING SERVICES INCLUDE:

VoIP Assessments — Researching total implementation costs, including required hardware, software and bandwidth; estimating anticipated savings to be realized from handling enterprise phone calls, conference calls and video conference calls over a converged network; estimating the cost of upgrading the network to ensure robust performance and reliability for handling phone service, including 911 emergency calls.

RFP Development for Purchase of VoIP Systems — Establishing design criteria based on thorough research; development of a scope of work and specifications for system components, installation, performance and warranty; conduct a bidder’s conference where vendors’ questions are answered; bid analysis; creation of an executive report.

Project Management for VoIP Installation — Managing testing and training on the new system; creating a project task list and timeline; leading project meetings and provide leadership throughout the transition process; liquidation of all legacy equipment.

Outsourced VoIP Management — Handling customer requests for moves, adds and changes; monitoring warranty and service contract issues; troubleshooting and resolving problems; creating and tracking annual budgets and controlling costs.